Disaster Information and Assistance

ℹ️ Storm Recovery Support: Orange County residents who are facing a housing crisis as a result of Tropical Storm Chantal can call 919-245-2800, Monday to Friday 8 a.m. to 5 p.m. to speak with a social workers about local support that may be available. Most resources require financial eligibility determination, and documentation of damage will be needed. 

ℹ️ Financial Support from the American Red Cross will be available to qualifying disaster survivors on Friday, July 18 from 2 to 6 p.m. at the Orange County Main Library at 137 W. Margaret Lane in Hillsborough and on Saturday, July 19 from 2 to 6 p.m. at the Drakeford Library Complex, 203 S. Greensboro St. in Carrboro. You may also call 1-800-RED-CROSS for assistance.

American Red Cross
American Red Cross Website
919-489-6541 OR 1-800-RED-CROSS (1-800-733-2767) - 24 hours a day.

Damage Reporting
Residents are asked to report non-emergency storm damage which will be shared with the National Weather Service and will help determine areas that may require additional assistance or resources. Reports can be made via Orange County’s online tool.

Storm Debris Disposal Options for Carrboro Residents
Carrboro residents have two convenient options for disposing of bulk waste and storm-related construction & demolition (C&D) debris: self-hauling to Orange County Waste and Recycling Centers or curbside collection by the Town. Both methods are designed to support safe, efficient, and environmentally responsible disposal. Learn more on our Public Works webpage.

FEMA: National Flood Insurance Program
If you are a policyholder and have been affected by the storm, learn how to Start Your Flood Insurance Claim. 
More FEMA information. 

If Your Home Has Sustained Damage
If your home has sustained damage from Chantal, you may need to obtain a building permit through the Town of Carrboro's permitting portal, PIPER. Repairing your home is a priority, and obtaining a permit will allow you to do so safely and in accordance with the State Building Code.

Apply for a “Residential Repair” permit online.

Please call (919) 918-7335 or email pzi@carrboronc.gov and someone will talk you through the process. All fees are waived for storm damage.

Disaster Cleanup Safety Fact Sheets
North Carolina State University Extension
Disaster Cleanup and Repair Resources
Recovery Factsheets | NC State Extension 

SCAM PREVENTION

NC Attorney General
https://ncdoj.gov/protecting-consumers/
Fraud Hotline: (919) 716-6000 

NC Division of Emergency Management
https://www.ncdps.gov/our-organization/emergency-management
(919) 825-2500

Legal Aid North Carolina
Avoiding scams and frauds after a natural disaster - Legal Aid of North Carolina
1-866-219-5262 or www.legalaidnc.org

Federal Trade Commission
Dealing with Weather Emergencies | Consumer Advice

INSURANCE CLAIMS ASSISTANCE

Legal Aid of North Carolina – www.legalaidnc.org or 1-866-219-5262
Insurance Claims and Appeals - Legal Aid of North Carolina 

North Carolina Department of Insurance
In a Disaster | NC DOI
For questions, call the Consumer Services Division of the Department of Insurance.
Toll-free: 855-408-1212

Crisis Cleanup
If you need help cleaning up damage from Tropical Storm Chantal, call 910-218-1569. Crisis Cleanup will connect you with volunteers from local relief organizations who may be able to assist with muck out, trees, tarping, and debris removal. Learn more at https://monkeylink.co/244971

Legal Aid 
Legal Aid Website
1-866-219-LANC (5262)
Legal Aid NC – Disaster Relief Handbook 

North Carolina
NC DPS: Emergency Management
919-825-2500 - Main Switchboard

• Ready North Carolina: 919-825-2500 or readync.org
• NC Department of Public Safety:  919-710-8885 or Disaster Recovery | NC DPS

Chapel Hill Transit Service
Transit | Town of Chapel Hill, NC
Check for updates to bus schedules by searching for @chtransit on social media.
919-968-2743

Community Giving Fund
Orange County, in collaboration with Carrboro, Chapel Hill and Hillsborough, has established a community giving fund to support recovery efforts for Tropical Storm Chantal.  
https://www.orangecountync.gov/ChantalFund